Virgin media sound issues Am really hoping someone can help me!!! We have recently moved home and had Virgin Media broadband installed with the “Hub 3”. If the problem is related to your recording problem then that would point to a problem with your coax connection, depending how frequent the screen going black and losing sound problem is you could try pressing recording when it's doing it and then see if the recording is affected that would help At first there was just an issue with no sound - but not a TV problem as this was only happening through VM V6. If I turn the V6 box off and on the problem persists, however if I turn the TV off and on the sound is restored until I change channels back and forth from one channel to an ITV channel. For 42 days I have been battling with Virgin to get a replacement box due to intermittent lip sync Issues using the optical out. You can also try different settings such as follow content or disabled If you are using a sound bar try connecting the 360 to a TV HDMI port without ARC. However there is no sound if using apps such as Netflix, prime etc . John_GS. Virgin Media; This appears to be a Sound to Noise Ratio (SNR) issue, I have an issue when watching virgin tv where the sound cuts out for a second, maybe slightly less, but it happens repeatedly at no - 4698780 - 5. If that fixes the problem you can get a 'CEC Less' adaptor from Amazon. You can also try different settings such as follow content or disabled If you are I noticed last night that sky comedy channel sound and picture is flicking and not sound I’d the same . our devices go back to mobile data when upstairs. Apart, of course, the adverts and announcements, which are at a normal, therefore LOUD level. If I went through just the TV signal, I had sound. the chat button didnt work contact methods should allow you to get in touch with Virgin Media's customer service team to resolve the intermittent sound issue you're experiencing with the Really channel. My Sonos Beam worked perfectly with the old V6. Hi I have been told i need to upgrade 3 boxes at home from 2x trivo and 1x V6 because the Trivo will no longer support Netflix. Follow these If there’s a problem watching Virgin TV, a TV box or remote issue could be to blame. Reloading Netflix alone does not resolve. The lag spikes last around 2-3 seconds but make it hard to play games. I am currently on a M250 fibre package and get ping times of more than 20ms which is higher than recommended. I have the box direct to an 2022 LG tv connected by eArc HDMI to a Denon X6200W AVR in a 7. The only way to normally sort it, Hi, Tried to phone up and got through all the steps but still having an issue mostly in the evenings where WiFi seems to drop for about a minute then come back. Connecting to a server in Manchester from London shouldn't really give above 20ms let Like a number of other users, my sound keeps cutting out sporadically when watching live tv. So, check the listed reasons I've recently signed up to TNT. You did mention the V6 box being replaced, so we can rule that out as a cause. I started up my 360 box and the volume is high. I’ve changed the audio setting to “Dolby digital to pcm”. As the community have mentioned it Ah! So Virgin Media Forum Team has responded to a billing issue but despite repeated requests (now spanning 3 years) remain in absolute denial about the audio sync fault I spoke with LG support and they said it's likely because Virgin Media aren't sharing the latest remote codes with LG. 1 Kudo Reply. Posting power levels and router status as keep get Hi, We've recently upgraded to 360. Mark as New; Bookmark this message; Subscribe to This suggests the problem is where the signal for Really channel originates. If I turn the V6 box off and on the problem I spoke with LG support and they said it's likely because Virgin Media aren't sharing the latest remote codes with LG. But its very frustrating that it's audio capabilities, seem to offer an either / or choice, rather than 'smart' solutions. Problem solved? Click to mark as a Helpful Answer, Hi, I’ve been having terrible issues with both the premier sports channels on my virgin 360 box for a while now. 1 (uncompressed multi channel sound). Is this normal? If so, I want my money back! If your virgin phone line is not working, There could be a network issue in your area – by signing in to your My Virgin Media account you can: Check for known issues local to you. For Sound issues go to Setting > Audio & Video > Audio Output > there are options > Follow Content, PCM 5. i am with VM more then 15 years but never got any major issue but since i moved to 1GIG my hub given some Sort of noise i called broadband phone support Aquí nos gustaría mostrarte una descripción, pero el sitio web que estás mirando no lo permite. I'm guessing it's an LG setting somewhere but God knows wh For 42 days I have been battling with Virgin to get a replacement box due to intermittent lip sync Issues using the optical out. Has been fine otherwise. Hi I have a new installation. Everything on Sky Q worked perfectly, but since having our Virgin 360 box installed, we now have a definite sound lag. On the 360 no sync issues through the apps but when it comes to watching 'live' and 'recorded' TV the audio sync Choose “Hardware and Sound” and click on “Troubleshoot audio recording. Make sure if you have a sound bar that you are using the ARC port as that deals with sound best. Has anyone else got this to work Thanks Hayley. Not all the time, no pattern as to when it happens but the audio will get further and further out of sync with the picture. Occasionally when the audio issue happens pic jitters too. The only way of solving the problem is to reboot the Tivo box. I thought it was my tv at first but it happens with nothing else only ever virgin so it's def a Hi, I have a TV 360 box connected to a new LG G4 tv via hdmi cable, also an LG USC9S soundbar connected to tv via eARC hdmi. It is related to what the V6 box outputs as opposed to it having anything to do with the external device processing, amplifying Change audio settings on TV. My 360 Audio Output was set to follow Content, I changed it to PCM5. Ive double triple quadruple checked all wires etc. When I had the Tivo and the model before it I never had any Hello, I am currently on the 1GB Wi-Fi service from Virgin Media and have been experiencing some issues. Have I helped? Click Mark as Helpful Answer or use Kudos to say Verifying audio sync through the YouTube App will not show the sound sync issue, as it does not do Dolby. Just joined Options. · The closing date for submissions regarding Round 53 of the CnaM Sound & Vision Fund Can anyone advise me on what to do with high latency. LG support claimed Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true I've been with virgin media over 2 years now, I went from using the 200mb, to the gig1 and my network was always GREAT! then when it - 5528839. This is driving us mad! Any ideas how we can solve this problem would be much appreciated. 1 (HDMI only) PCM 2. Only this app and only in normal audio. It looks like the equipment is still showing as having some problems so I have gone ahead and booked - 5254040 We have had out Hub 3 for years now and over the past 12 months it has got worse. But, before talking about the solution. I've had a stream box since October and I'm generally very pleased with it. This doesn't happen with Digital TV or when listening to music. When I watch BBC1 through BBC ipla Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. I Hi. The only way to stop it and be able My Virgin Media App. Today they finally replaced the box and I was informed again that they do not support third party equipment ,but it is the V360 that is the cause of the issue,not the soundbar or external receiver ! My Mum's old Panasonic TV died recently so I got her a new LG set and hooked it up to her Tivo. Internet, mobile or cable tv down? We'll tell you what is going on. I already had a Devialet Soundbox and it seemed to connect no problem but then stopped responding to volume up or down, followed by, after a few seconds, responding to how many times the volume had been raised or lowered, making it either blare out loud or My Virgin Media App. i still have the issue, I tried a hard reset, soft reset, I thought I would try Wi-Fi instead of wired network and it’s even worse, when changing channel the sound takes even longer to appear. Trying sonobus was no better. It is right on the limit and should be bought closer to spec. Other - 5434620. This applies to I've been having this issues constantly for 3 months. Get the My Virgin Media app Our box has started dropping the picture and sound when it’s woken up from the remote. When I next switched on the TV, I didn't have any TV program picture - I I have sound issues on Really channel, any ideas Angiepod. Hi, I had virgin tv, phone and broadband installed three days ago and I'm having issues getting WiFi downstairs. Make sure your TV is turned on and press 'Home' on the remote to get to the main menu. The bad ones are close to unwatchable. Virgin Media have been aware of this problem for over 3-years, but continually deny it My brother recently had an issue with garbled sound on his TV and it turned out to be his 360 box. I'm a Very Insightful Person, I'm here to share knowledge. So, we are listing out the most possible reasons which can be the reason for Losing Sound in Your Virgin Box. It only on Ultimate, same as all the posts last season. What should I do, it's only day 2 with this box. 1 audio I'm having an issue with my TCL C645K and my Virgin Media 360 box, whereby certain channels have no sound at all (always the same channels, all of the ITV channels Have you tried the different sound settings in Audio & Video. When I had the Tivo and the model before it I never had any problems. 1 (HDMI only) at half time, and had no further drop outs. Tried accessing the live games via Sky Sports+ red button but although all the games are appearing on the screen when I press watch live am getting "There is a technical issue, please try again later". We’ll also advise on whether you need an engineer appointment. Was all fine until just before my contract renewal and now connection has been unstable and poor. Also if you have another HDMI port on your TV, maybe trying a different port to see if this resolves the issue at your side. So it's only an issue in the non audio description option. The landline does make a click sound though and registers a missed call. Is this a stream box issue Hello. After using the application when I turn on the Tivo box there is no sound or sometimes no picture as well. The sound on BBC1 hd drops out for a second every few minutes, which is quite annoying. The apps are BBCiplayer, ITVX, Prime and UTube. It’s like signal . ” Alternatively, you can also access the audio troubleshooter by right-clicking on the Speaker I have an occasional issue when trying to watch recordings made on the hard drive of the Virgin Box when the picture and sound are distorted and unwatchable. If you’re playing games online via a console or laptop connected to the internet, you could try 1. Solved: The sound quality on TNT sports ultimate is appalling, any advice regarding sorting this out? - 5573726 Browse Virgin Media Virgin Media Community I used the Virgin Media app to run a check but it didnt find anything wrong. 30 games and I have an issue when watching virgin tv where the sound cuts out for a second, maybe slightly less, but it happens repeatedly at no - 4698780 Browse Virgin Media Virgin Media Community Can anyone tell me if this is genuine or a scam. I’ve tried everything but no luck, also contacted Virgin and they said that there’s an issue in my area SE London, but when I checked, that only relates to ITV+1 which is working Thanks for reaching out to us @seayjay1958 and I'm sorry to hear of the issues with the TV Go service on this device. If you are using a soundbar you need to set it up in ARC format with the cabling from the V6 box to the TV then the soundbar from the tv via the ARC HDMI port (usually HDMI 1). It's c I noticed last night that sky comedy channel sound and picture is flicking and not sound I’d the same . 3 is 8. All the BBC HD channels and Sky News in HD are wildy out of sync. Every now and again, the sound will fall out of sync with the picture so you hear people talking before/after their lips are moving, for example. Controlling your TV with the Virgin TV remote Have you tried a different HDMI cable and connector on the TV. Broadband connection problems If you’re having issues with some of the online content on your TV, the problem may be with your internet connection. I'm watching tnt sports ultimate feed via the discovery+ app on my tv and in getting the audio issues. It has only one hdmi output which my Philips TV goes into. The connection drops out if we leave the room the hub is in, the pod is a load of rubbish, I can I moved into a new house last summer with my mum and we for the first time ever bought virgin media for Tv and broadband. I had a v360 box and mini box installed in October last year, the equipment itself worked fine although I considered leaving due to issues with bills and customer services, however i stuck with itwish I hadn’t bothered!!!!! i have the recording box in the living room as the other box in the bed roo Hi, I have a very strange issues with Netflix playback, I am using the Virgin Media Hub 4 as modem mode and connect with my Linksys router, they work perfectly until this September. From there you’ll also be able to test for issues on your home’s service and get help with a fix. Please confirm if the issues experienced are still on going, and confirm if you've checked our Service Status Checker https://virg. Please can you try and unplug the denon and then try Netflix to see if you are still having this issue or not. Please help. A new one was installed but I'm convinced that something isn't right with it or a setting therein. Prod | Check | Virgin Media Check I have just upgraded to a Senheisser Ambeo Mini soundbar. It's most noticeable during video calls for work where I will be disconnected for 20 - 30 seconds and in Virgin TV 360 They are all connected using HDMI High Speed Certified HDMI leads from Soundbar - TV - 360 Box. How long has this sound issue been happening for and is it all content? For 42 days I have been battling with Virgin to get a replacement box due to intermittent lip sync Issues using the optical out. You should check what kind of problem is your Virgin Box facing. During gaming, I receive random lag spikes sometimes reaching over 1000ms. As I type Is anyone having issues with some channels breaking up? E4 and BBC 1 and also sometimes TNT sports. Make sure your TV is turned on and press Home on the Virgin remote to get to the main menu. If the issue persists, you need to check your sound card drivers. LG support claimed it was a virgin media issue as Virgin have not shared the most recent remote codes. There is also no sound on any recordings. To check this: Gadget Rescue is a 24/7 chargeable support service designed to fix issues with non-Virgin Media technology in your home. I can see me ringing virgin up and getting them to get rid of this 360 rubbish, nothing but problems, Lip sync, Tried fixing it with different hdmi cables, different sockets etc, still no joy, In doing this I've lost sound to my sound bar, so having to use my TV rubbish speakers. You can also try different settings such as follow content or disabled. I've not had the issue before and no issues since I got the v360 box. We had the sound lag also but I know sometimes my soundbar can have issues with timing on some sound types so good to see I'm not on my own there either. Post Reply Related Content. Issue is on cables and WiFi. I’m sorry to hear of the issues that you’re having with your Tivo box at the moment, this does sound like the box is faulty and would need to be replaced. To check if Virgin Media services are down in your area, head to our service status page. Check that there isn't a sync setting on your TV too. It has been occassional up to now and a restart of the box has cured. For example, if you’re trying to play World of Warcraft while someone else in your home is trying I have got a Virgin Media V6 box which has HDCP issues when connected to my Marantz AVR. 0 (stereo) or PCM 5. On the 360 no sync issues through the apps but when it comes to watching 'live' and 'recorded' TV th Hi, i can't get sound in 5 1 when using Netflix, Virgin movies work fine in 5. Edited to mention that Sky Sports HD channels are not carried My amazon prime won't launch any more. If you can, try watching TV from a source other than your Virgin Media TV box, such as a videogame console or a DVD player. Now, when I hooked it all up it had audio sync issues, it turns out the best way to correct this is to connect my 360 box to the soundbar. Virgin Media Router Delivery Issue by ShamsUddin; Self-install kit not delivered on due date by I can see me ringing virgin up and getting them to get rid of this 360 rubbish, nothing but problems, Lip sync, Tried fixing it with different hdmi cables, different sockets etc, still no joy, In doing this I've lost sound to my sound bar, so having to use my TV rubbish speakers. When I use the virgin remote it turns on all 3 devices as Press 'Home' on your Virgin remote. On I have a Virgin booster that plus into the mains and do not believe signal to be an issue here as when working in my spare bedroom the connection shows full signal. Tv is fine with no issues however we are annoyed to see that the broadband doesn’t even reach upstairs in our small 2 bed house! Modem is in the living room and is out in the open, not near anything else etc. It actually playing fro Today it has no sound when turn on channels or apps and have to come off them and back on a few times and - 5593598 Browse Virgin Media Virgin Media Community Have you tried a different HDMI cable and connector on the TV. Best, I know this has been posted before but I could not see a definitive answer. Do you have another HDMI My setup - HDMI from Virgin Tivo box to TV , Optical Out to Sound Bar. Tonight channel 4, I am still recording it. Apologies for the issues you are having with sound quality on your V6 box, to resolve this the setup needs a couple of minor changes. I've noticed the sound dropping out on BT Sport Ultimate recently, including tonight. Learn more. 1 works. I don't get the option to choose from a the selection of other matches that are available You can set up the Virgin TV remote control your TV’s volume, or turn the TV’s power on and off (not available for TiVo). Back Next. For Netflix only, other apps are OK and TV ok I get no sound. Browse Virgin Media Virgin @atiq wrote:. It could be a HDMI handshaking issue, can you turn off the HDMI control on your TV to see if it makes any difference. When I next switched on the TV, I didn't have any TV program picture - I I’m sorry to hear of the issues that you’re having with your Tivo box at the moment, this does sound like the box is faulty and would need to be replaced. When it was called BT. Replaced all HDMI cables, also changed which port the Virgin goes into TV in Hi For Sound issues go to Setting > Audio & Video - try setting Dolby Audio to always convert. It was working for a week or so but it refuses to open now. any ideas? I guess I have to report it to Virginme Hi For Sound issues go to Setting > Audio & Video - try setting Dolby Audio to always convert. Forum Team In response to eaglewolf. You can use the V6 box to make the remote beep, and find it that way. You can see in the image these tests run for around a 5 seconds each so these spikes are happening every 3-8 seconds. 0 If I watch Netflix or live TV via the Virgin Media TV 360 box, there is a sound syncing issue when using the Soundbar. I have tried all settings on the Virgin box and only 2. Also little white dots are appearing on the channel . Check your area’s service status. Upgraded to 360 from V6 yesterday. It’s the only channel I have any issues with, I’ve checked the status in my area and there are no issues. The first one is whenever I select “watch” (even where it offers “watch from start” and I select that), the recording starts part way through. This was last night, tried again today for the 12. V6 and TiVo boxes. I've recently signed up to TNT. theres no Hi Daznflo, did you get anywhere with your issue at all. Check my service status We have an issue whereby the sound on some channels and apps is not available. as my Tv is very quiet even with sound up fully, I have checked sound setting on TV and Tivo box and they All checks on virgin media told me either there were no issues in my area, or they "could not check right now" (this usually means, in my experience, there is an issue and their For Sound issues go to Setting > Audio & Video > Audio Output > there are options > Follow Content, PCM 5. Its not a TV setting or Virgin Media 360 box setting because both are set to zero delay and audio i I have the virgin m350 broadband with tv. Today I received another email “Somethings still not right with your connection” cli Hi all of a sudden I'm not getting any sound on any SD channel which includes the +1 selection Pictures and sound are fine on HD. It is enough to not be disguised by the TV sound BBC 1 hd keeps breaking up on our virgin 360. One was channel 5, I just deleted it. Settings > Audio & Video > Audio output has three options:-Follow Content PCM 5. Otherwise, you can check your area’s service status on the My Virgin Media app. I did this before contacting Virgin. Have come to turn it down with both tv and 360 remote but the volume is on 0. Today they finally replaced the box and I was informed again that they do not support third party equipment ,but it is the V360 that is the cause of the issue,not the soundbar or external receiver ! Thanks for reaching out to us @Spitz04527, and I'm sorry to hear of the issues you've been experiencing with the TV services in your local area. Follow these I recently upgraded and got an additional box upstairs which has always had issues with a noisy fan after a short while being on. Our broadband is fine absolutely no issues. If you have a 360 or Stream box you can also use the Virgin TV I’m extremely disappointed in virgin media in all this as I’ve made quite clear all along they are elderly and need the Other providers have had no issues porting it so you Hi, does anyone get intermittent sound loss on their 360 box? I have the V6 box upgraded to 360. Over the last few days there has been sound cutting out from the soundbar and going back to the tv speakers. Recently I have noticed problems when I use another application (Disney plus) on my smart TV. Its not a TV setting or Virgin Media 360 box setting because both are set to zero delay and audio i Real-time Virgin Media status, problems and issues. I have tried different hdmi cables but no different. Some channels seem to be clear and the same as - 5497454 My Sonos Beam worked perfectly with the old V6. I have to increase the volume level by 50% to get a normal listening level. This has been working fine for over 12 months. The issue is with the 360 software not syncing Dolby audio. There is no sound heard from the device after you successfully update the audio driver to its most recent revision. It can be 5 minutes in, half way through, the end of the recording. Many users are reporting that their Virgin Box keeps losing sound. issue we have is one of the Trivo boxes is connected to a TV that only has Scart connection and the wiring is hard wired through two walls so only way to connect HDMI would Hi, I’ve been having terrible issues with both the premier sports channels on my virgin 360 box for a while now. Hi, Tried to phone up and got through all the steps but still having an issue mostly in the evenings where WiFi seems to drop for about a minute then come back. Step 2 Check your audio settings. Engineer has been out a while ago, said it wouldn’t be virgin or their I just purchased a new TCL 50" QLED TV today and upon connecting to my V6 box I find that I have no sound on all ITV channels. At first there was just an issue with no sound - but not a TV problem as this was only happening through VM V6. From tablets and mobiles to cameras and computers, I have a samsung ue50tu7020kxxu and it supports e-arc. We’ll check your TV service and from there let you know if there are any issues in your area, help you fix any Look onboard the AV receiver for input or source trim settings. cancel. I am a keen musician and I have been trying to use Solocontutti for online jamming and I consistently get poor latency which results in poor sound quality and a delay. When you are missing specific sounds like people speaking, that's called an audio channel. Now it will not Hi, I’ve been having terrible issues with both the premier sports channels on my virgin 360 box for a while now. I have to increase the volume level by 50% to get a normal Added hd earlier, recorded ashes as I was out and watching it now it is a pixelated mess with sound drop outs. 1 (HDMI only), and PCM 2. This has improved things slightly in that the sound doesn’t cut out quite so much, but it does still cut out. i have a new router My Virgin 360 remote has been working fine until today when it will not control volume on my Bravia TV. If your call feature has worked before on your current Virgin Media home phone or if you have no dial tone, there may be an issue with your service. Now it will not Hey stevew60, thank you for reaching out and I am sorry to hear this. Some recordings are fine, some no sound. I bought a new soundbar which has dolby atmos. Account - Cable. The audio is okay with the soundbar off but when using the soundbar the audio Excuse me asking this afresh but other responses seem to have been archived. If you have an existing Virgin Media I have a samsung ue50tu7020kxxu and it supports e-arc. Stay safe online. The settings in the 360 box only allows you to lag the sound even further. Regards Been happening intermittently for a week or so but Sky Sports HD F1 channel became unwatchable this evening with sound break up too. Since installation he's been having problems getting the TV's sound to go through a soundbar. Its not a TV setting or Virgin Media 360 box setting because both are set to zero delay and audio is still late. The router is upstairs. Browse I don't work for Virgin Media. Posting power levels and router status as keep get Hi, I have had the Tivo box for several years. If you are connected to a HDMI ARC connector on t Hi, Tried to phone up and got through all the steps but still having an issue mostly in the evenings where WiFi seems to drop for about a minute then come back. Its not a TV setting or Virgin Media 360 box setting because both are set to zero delay and audio i Hi @lyndaT1 👋. The Hi all, for the past month at least I have been experiencing lag spikes. Browse Stream from Having an issue when I switch Virgin TV box on that I have a snowy picture and crackling sound. If I turn on audio description the audio is fine. Posting power levels and router status as keep get Hi, I have a TV 360 box connected to a new LG G4 tv via hdmi cable, also an LG USC9S soundbar connected to tv via eARC hdmi. Managed to get hold of another phone but doesn't ring either so I'm assuming it's a wiring issue. My TV is a 4 year old 50" Sony Bravia with Sony sound bar. Is this a stream box issue I have an issue when watching virgin tv where the sound cuts out for a second, maybe slightly less, but it happens repeatedly at no - 4698780 - 8. If the picture quality is still poor, the problem could be with your TV. Why is the Virgin TV Ultra HD - Channel 175 - sent with a much lower sound level than normal HD or SD channels. . Pair Remote to Sound System . If needed we’ll help you book an engineer or send replacement kit, too. Yesterday all audio stopped, I've put the TV back to its internal speakers, tested the TV by using it's netflix The issue is with the V6 box and not your TV. Has checking the HDMI or swapping this out and trying another. Since the upgrade to 360 TV the sound repeatedly drops out. Sometimes (but not always) when being stuck and unable to exit an app I press the Home button to try and get back to live TV or the Home screen. 0 Choose whether you want the audio output to follow the quality of the original content (Dolby Digital where available) or to be converted to PCM 2. I've tried changing the sound settings on the stream box but nothing. I'm a Very Insightful Person, I'm here Home › Forums › Chat Forum › VirginMedia tv box sound/picture sync issues Search Overview Chat Bike Members News Women This topic has 9 replies, 6 voices, and was last updated 11 I am in area CO2 (Essex) and am interested in going to VOIP can anybody tell me what arrangements VM are carrying out to set this up or do I go to a independent VOIP I have the virgin m350 broadband with tv. Let's see if the issue is with your audio settings. Router restart and factory reset have not fixed issue. When I watch the Netflix with the Dolby Vision format, it only display SDR REC709 8 bit, but if I connect the VPN (UK Some channels , e. This worked a treat but now the tv won't let me change my a I just purchased a new TCL 50" QLED TV today and upon connecting to my V6 box I find that I have no sound on all ITV channels. ginler Why is the Virgin TV Ultra HD - Channel 175 - sent with a much lower sound level than normal HD or SD channels. Does anyone know how to resolve this, thanks. Browse This often gives details of more local issues down to I don't work for Virgin Media. I have 2 boxes and it’s happening on the same channel on both channels . Managed to get hold of another phone but doesn't ring either so I'm assuming it's a wiring Real-time Virgin Media status, problems and issues. I have an issue when watching virgin tv where the sound cuts out for a second, maybe slightly less, but it happens repeatedly at no - 4698780 - 3 Browse Virgin Media Virgin Media Community Your Virgin Media Mail account is currently unavailable. ie and we'll get back to you as soon as My box is connected, turned on etc. If you are using a sound bar try connecting the 360 to a TV HDMI port without ARC. I've searched You may experience an audio problem after upgrading the audio driver. 0 Kudos Reply. Get the My Virgin Media app If you have a 360 or Stream box you can also use the Virgin TV remote to control any connected audio devices, like a sound system. It appears that the Dolby Atmos works OK on the Sports UHD channels but cannot get Dolby I quite liked TV360 when I first had it (apart from the Sky Sports UHD issue I started another thread on), but the longer I've had this the more and more issues I find with it. Mark as New; Bookmark this message; Subscribe Also, are you having the same problem when trying to access your My Some channels , e. I received an email from Virgin Media saying that “We’ve spotted an issue with your broadband connection” that a remote fix has been issued and it will be monitored. A message Aquí nos gustaría mostrarte una descripción, pero el sitio web que estás mirando no lo permite. 1. Security Advice on how to fix TV box issues can be found here. I have just upgraded to a Senheisser Ambeo Mini soundbar. I've tried rebooting the WiFi and box on a previous occasion but had a hell of a time getting up and running again last time (TV box If you didn't report the issue, or there was no recognised fault covering this time, then I very much doubt it. This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore. Home › Forums › Chat Forum › VirginMedia tv box sound/picture sync issues Search Overview Chat Bike Members News Women This topic has 9 replies, 6 voices, and was last updated 11 months ago Solved: The sound quality on TNT sports ultimate is appalling, any advice regarding sorting this out? - 5573726 Browse Virgin Media Virgin Media Community I spoke with LG support and they said it's likely because Virgin Media aren't sharing the latest remote codes with LG. I’m having issue with recordings on my 360 box. On the 360 no sync issues through the apps but when it comes to watching 'live' and 'recorded' TV th I've been having this issues constantly for 3 months. It looks as if the TV Problems signing in to VirginMedia akhayward. Even if you have ultrafast broadband speeds, you still may notice lag if you’ve got lots of devices and lots of applications all competing for bandwidth. Today it has no sound when turn on channels or apps and have to come off them and back on a few times and it kicks in. Recently switched to Virgin from Sky due to this same issue. My 360 goes into my TV. You could use such settings to adjust the incoming sound level of sources. The same TV with BT UHD TV Box had no such issues , Hi there, Been having consistent internet issues over the last 4 months. Run simple Hi, I am trying to raise a fault online for my poor broadband connection that shows on the below graph starting around 05:00 9/10. g. I've tried resetting that I have had the new V6 /360 box for 10 days and have problems with the audio synchronisation. Hi, I had VM installed on Friday and have been having problems with my soundbox/ soundbar. Options. I've only to see one match on the Ultimate channel. Browse Virgin Media Thank you for your reply nessriggers. ie and we'll get back to you as soon as we can. Tech Chatter. A quick reboot is always a good first step to resolve any fault but if you have already done this and still have the issue then its best to contact us so we can help you resolve the fault . But it's started to happen all the time. Is the 360 box connected directly to the TV or are you Turn off the dolby settings. connectors and things will cause signal loss and its not always a universal drop it can be that they effect just top end Thanks for reaching out to us @Spitz04527, and I'm sorry to hear of the issues you've been experiencing with the TV services in your local area. 4. Manage Your Account. If you're still having trouble with the sound on your device, please email PlaySupport@virginmedia. Other channels such as ITV1HD are either fine or very very close to fine . Please confirm if the issues The landline does make a click sound though and registers a missed call. I notice the sound is very muffled on BBC and other channels. Tv is fine with no issues however we are annoyed to see that the broadband doesn’t even reach upstairs in our small 2 bed house! . I have a Hisense TV, Samsung HW-Q60T sound bar and new Virgin 360 box. 0 Choose whether you want the Hi, anyone else having picture issues on GB News (channel 604)? I've been getting regular pixelation issues for the last couple of weeks. This worked a treat but now the tv won't let me change my a For Sound issues go to Setting > Audio & Video > Audio Output > there are options > Follow Content, PCM 5. Dolby Digital Settings . Now every so often with live TV and recorded shows there is a slight delay in the audio and sometimes it happens after a few minutes or sometimes it does Reasons For Virgin Box Sound Issue. When audio is going through the TV (not soundbar), Has anyone noticed issues with sound using the YouTube app on Virgin 360? I'm no audiophile, but sounds completely drowned out - almost like multiple channels being forced down a single I've tried every combination of swapping the inputs around, changing HDMI cables, plugging the Streambox direct to the AVR etc but haven't found a way to fix it. Typically for a 5. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Check your audio settings. For Sound issues go to Setting > Audio & Video - try setting Dolby Audio to always convert. maybe between half a second, and a second. Whenever I change channel from an SD one to a HD one and vice versa, the TV or the box makes a high pitched beeping Solved: Hi, have been having issues with Virgin internet services for months now after some years of good connection with very few dropouts - 5578564. The audio is okay with the soundbar off but when using the soundbar the audio If it helps the problem is not just on virgin media. I contacted virgin and they want £8 Hi there. the sound level varies between channels and some times on the same channel between films sound level drops. To quickly summarise: - This lag is not limited My Sonos Beam worked perfectly with the old V6. But I get no picture or sound (the second box works fine, upstairs) The HDMI cable is - 5398297. Dog blog. If you are using We're sorry to hear about the sound cutting out every 30 minutes. Are you using a soundbar For Sound issues go to Setting > Audio & Video - try setting Dolby Audio to always convert. the help guide said to chat on line or call. I have a V6 box running 360. Today they finally replaced the box and I was informed again that they do not support third party equipment ,but it is the V360 that is the cause of the issue,not the soundbar or external receiver ! I have had the new V6 /360 box for 10 days and have problems with the audio synchronisation. Virgin Media Television seek bold new Drama, that underscore our core remit to deliver content that brings important issues and stories to a mass audience. It seems random. Please pop back to us at your earliest convenience. Check out our guide - How to pay my Virgin Media bill. 7 to +5. How to pay my Virgin Media bill. When I go to the Sky Sports+ Channel (508) - I only see one televised game on offer. But the property we Hi I have Sky Sports and Cinema Ultra HD but having problems with Dolby Atmos. 4. I've -2. Start by getting help to fix things here. The channels are ITV (incl 1,2,3 & 4), 5 USA, 5Star, Really and others. There is no audio sync issues through my TV and it's apps. At the moment, only the remotes for the Virgin TV V6 box have a clever little trick to find them. Change the The best thing to do is to get help online and run a test on your Virgin TV service. Virgin Media Ireland Limited, If it helps the problem is not just on virgin media. Switched On Families. I've checked all connections and re-started the I have a V360 box feeding a Onkyo T NR 6100 AV amp. I can get 5 1 Netflix ok through my Blue Ray player app ok. in/service or called our Service Status Line 0800 561 0061 for an update on any If it stutters or has sound issues when playing back from that paused point then that can also indicate a hard drive issue. Closing down competing applications. If you’ve found that controlling your TV with the Virgin TV remote is no longer working, head our help page linked below to set this back up again. Welcome to the Virgin Media Community! The best place to search for help and tips on how to get the most from our services. Kain_W. Having installed my 360 and setting it up I now have a pairing issue with my JVC soundbar and E Arc as the sound display constantly pops up - 5562185. I've been with virgin media over 2 years now, I went from using the 200mb, to the gig1 and my network was always GREAT! then when it - 5528839. If the problem is related to your recording problem then that would point to a problem with your coax connection, depending how frequent the screen going black and losing sound problem is you could try pressing recording when it's doing it and then see if the recording is affected that would help Hi we have the VM 360 box, since installation we get intermittent audio sync issues. When I watch BBC1 through BBC ipla To check if Virgin Media services are down in your area, head to our service status page. Browse Virgin Media Virgin Media Community. If you’d like to find out how to do this for a lost V6 remote, tap the V6 option in the Which Virgin TV box and remote do you have? section above and follow the steps. Browse my JVC soundbar and E Arc as the sound display constantly pops up on my tv and because I can't un pair them WELL DONE VIRGIN media another technical masterpiece there goes For Sound issues go to Setting > Audio & Video > Audio Output > there are options > Follow Content, PCM 5. Today i have restart This does sound like a possible HDMI issue. I have stupidly “upgraded” to this new virgin 360 with the new remote. Since then it doesn't produce any sound, but perfect picture! I'm now resorting to watching on the regular HD channel. Can Virgin Media please look into this problem? Thank you. My 2nd box has no sound when playing some recordings. I have successful linked my remote to the tv and have sound if watching live tv. The picture and sound cut out at random intervals, Two problems - it doesn't seem to pass sound on BT Ultimate which is the only Had zero issues with it until virgin 360 was installed. However my Sonos is not Anybody know of issues with 360 box not supporting ARC? I’ve a Samsung QLED and a Samsung Soundbar, my issue is my 360 box disconnects the ARC off my sound bar, Hi Kb1 👋 welcome to community! Thank you for posting! Sorry to hear about these issues with your TV box following the upgrade to TV360. I'm here to share knowledge, I don't work for Virgin Media. It then says the eArc has been disconnected then reconnected but sound doesn’t come back through the speakers until I turn the bar off and on again. I just recently upgraded the tivo box to the 360 platform. I also tried changing the video output I’m new to Virgin Stream. I thought it was my tv at first but it happens with nothing else only ever virgin so it's def a I have had the new V6 /360 box for 10 days and have problems with the audio synchronisation. I don't work for Virgin Media. I have an issue when watching virgin tv where the sound cuts out for a second, maybe slightly less, but it happens repeatedly at no - 4698780 - 5. 2 setup Hi, The audio when using Amazon prime via my virgin box is really distorted. I have - 5326160. I have 2 boxes and a question, is the channels sound set by virgin/channel broadcasters. So it’s worth checking our Service status page for up to date information on known issues. If you are having difficulty using Virgin Media Play and your issue is not among those dealt with above, please send an email to PlaySupport@virginmedia. All other channels are fine, just I have a Sony Bravia 4K TV with a new Virgin 360 box. I am so sorry that you have faced these issues, Some channels , e. Samsung call it Anynet+, and Sony, Bravia Link, etc. All works well but occasionally (like 2 or 3 times during the evening) the sound switches from coming out of my sound bar and reverts to coming out of my TV speakers (with a message on my screen saying ARC device has been disconnected). Security matters. I know cable channels are not on Your sound settings are incorrect, either on the Virgin box or the TV itself. With the advising of the TV Go services working on Hi, for the past few months i have been experiencing intermittent issues with my broadband connection, frequent disconnects after large amounts of packet loss, normally the First game of the season and picture judder and sound outages are back with a vengeance. Chatter and natter. lxuu jvvs ivo trct zlskan kelle eqgw daequm fksi lca